Refund policy

You have 14 days from the delivery date to initiate your complimentary return to original form of payment or a different variation of the same item

• Returns and exchanges are valid for orders placed within the US only

• We will provide an insured, prepaid label. Once the label is generated, you have 5 days to have your package scanned at a local FedEx location

• Upon receipt of your return, we will inspect your item within 5 business days to ensure it adheres to our guidelines

• Merchandise tag must be attached, unaltered and the item must be in brand new, unworn, salable condition

• Final sale items include: personalized pieces, bridal, non-jewelry accessories or items otherwise marked on the product page

To start a return, you can contact us at kristen@kristennichting.com. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kristen@kristennichting.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kristen@kristennichting.com.